Why use carpet steam cleaning in Melbourne by Black Gold Carpet Cleaning?

Recently we have been looking at our marketing strategy and one of the questions we asked ourselves is why choose us for carpet steam cleaning in Melbourne? Why would customers chose Black Gold Carpet Cleaning over and above all the other carpet steam cleaners in Melbourne? What makes us unique? Think about it. It is a really hard question to answer, but we came up with a few answers we would like to share with you.

Fully Qualified

All of our technicians are fully qualified by the IICRC  which stands for the Institute of Inspection, Cleaning and Restoration Certification. The IICRC is the only internationally recognised standard for carpet cleaning.  This organisation insists on training and examination before certification is granted. It is not something you can “buy” it is a real qualification.

Carpet steam cleaning is something a lot of people can do. But only trained and experienced technicians do it the right way. Professional carpet cleaners, can identify the many different types of carpet fibres and understand the best method of cleaning for each type of flooring. The age of the carpet, the type of underlay, the amount of staining or foot traffic marks and the carpet composition, all need to be taken into consideration when undertaking cleaning.

Carpet cleaning methods

It isn’t just a matter of steam or dry cleaning, but rather what is best for your carpet and it’s condition. Carpet cleaning isn’t only about what method you use or what detergents work best.  If you do not have the right knowledge, you can over wet the carpet resulting in browning, odours, shrinkage, underlay damage and mould. At Black Gold Carpet Cleaning we can help you choose the best method of cleaning for your carpet as we offer both steam and dry carpet cleaning in Melbourne.

Family Owned & Operated

Black Gold Carpet Cleaning is a family owned and operated business. We have a young family and we are involved in our local community. Therefore we understand how having a young family can put time and budgetary constraints on our customers and will always try to work out a time to suit. Not to mention, offer really reasonable everyday rates along with one off specials.

Our aim is to give our customers, the best possible results every time at an affordable rate. Discounts we offer, are real and our rates are realistic and reasonable. We can keep our costs low as we do not have to pay sub contractors or franchise fees.

Real Guarantee

We really believe our carpet steam cleaning service is one of the best in Melbourne and we are really proud of our service and results. We like our customers and we want them to be happy. Simply put, we care about satisfaction, and we offer a real guarantee, it isn’t just a marketing ploy. Our guarantee does not have fine print: if you are not satisfied with the end result then it is FREE. We are always happy to come back and re clean if the need arises, however, at the end of the day if we can’t provide the service you expect, then why should we expect you to pay?

We Keep Our Promise

At Black Gold Carpet Cleaning, we keep our promises. A lot of businesses promise the earth to get your business but don’t always deliver. We do. At Black Gold, we don’t just want to steam clean your carpet once, take the money and run. We want to see you again and we want your return business.

It is our hope that you  want  to tell your friends and family about us. Just read our testimonials on our website, they are all real customers and we want to keep adding this type of feedback. One of our friends who runs his own carpet cleaning business couldn’t believe these testimonials are real, he thought we made them up! We don’t need to make them up, we love receiving this type of positive reinforcement and we want more.

Environmentally Friendly

Wherever possible we try to use locally manufactured environmentally friendly detergents. This is because, we don’t just love carpet steam cleaning, we love Melbourne and the planet and want to ensure our kids can too. We also like to support related local businesses and reduce our carbon foot print, by buying our equipment and detergents locally.

Results that have to be seen to be believed!

If you need any more convincing, just take a look at the before and after photos below. They were taken a week ago at an apartment we cleaned in Fitzroy. We believe a picture is worth 1000 words!