Carpet cleaning companies in Melbourne
Have you ever “Googled” yourself? We did, and were very pleasantly surprised. In amongst the usually deals and ratings sites for carpet cleaning companies, we came across the published blog of one of our customers, Sammie (thanks for the smiles @ blogspot).
This was something we stumbled across by accident but were delighted to read. At the end of the day, it really is about exceeding customer expectations and coming home feeling appreciated. We are very proud of not only our carpet cleaning, but also our customer service – we really enjoy getting to know our customers.
We cleaned her carpet late last year and as you can see for yourself, she was very happy with the result;
“Today I got the carpets steam cleaned – woo hoo! I was insanely excited about it and Black Gold Carpet Cleaning’s owner, Yasser, actually came to do the job himself. There were 3 hilarious moments:
1. Yasser was amused by how excited and amazed I was with watching black spots disappear off the carpet, and thought I’d be impressed when he showed me how filthy black the water was when he emptied it out from the steam cleaning machine (and I was very impressed). He then asked, “When’s the last time you steam cleaned your carpet?” and when I responded with “Never”, his jaw dropped to the floor. His expression was priceless.
2. He then asked, “How long have you been living here for?” to which I answered, “Errrr we’ve lived here for 15 years” and he went ballistic! “WHAT 15 years and the carpet has never been steam cleaned?!?!?!”
3. After Yasser finished up, I thanked him for doing a great job and as I extended my hand to offer a standard handshake (we shook hands when we met), he gave me a bro handshake instead!!! LOL I was in hysterics after! I don’t know how but I had elevated myself to bro-ness! It’s such an delightful feeling to know that the carpet is fresh and clean! Once it had dried, I couldn’t help rolling around on it with Snowflake.