Black Gold Carpet Cleaning Elsternwick, is your local carpet cleaning service. We are owner operated and have been living and working in the local area for many years. Being a IICRC certified firm, we are fully trained and qualified to clean and care for your carpet and upholstery. Customers will receive first class service and results and we will not leave a job until we are sure you are happy. You can have peace of mind, as all of our work is guaranteed. Guarantees are especially important for end of lease cleaning . Having both portable and truck mounted systems means, matter the type of dwelling, we can access and clean your carpet. We also offer commercial carpet cleaning services to all local businesses in Elsternwick and surrounding areas.
Your carpet cleaning experience, usually begins with a phone call and a quote. We will firstly, ask you for details about the job. These details include the size and condition of rooms or the type of fabric on your upholstery and the number of seats. Your unique cleaning requirements, need to be understood so that we can provide a quote over the phone. Quotes are given as accurately as possible so that there are no “hidden surprises” later. If we feel we cannot quote accurately site unseen, then we might ask you to send us a photo or let you know we may need to adjust our quote on site.
Booking confirmation is then given as well as an estimated time of arrival. We will always call you to let you know when we are on the way. Sometimes unforeseen circumstances (like Melbourne’s traffic!!) cause us delays. If we are likely to be more than 30 minutes later than our agreed time, then we will also call to let you know. Please move smaller or breakable items before we arrive and if possible please vacuum the carpet.
Lastly we will do a post cleaning inspection with you and ensure you are happy with the results. Only when we are sure you are happy, will we accept payment. Cash, Master card or Visa are our preferred methods of payment.
” We can’t recommend Yasser Highly enough. Highly professional, courteous, punctual, thorough and honest. Yasser did an excellent job on what we thought was a destroyed rug after 2 kids, a puppy and 10 kids parties and countless play dates. we were ready to throw it out, but is has come up in nearly new condition.”