Offering a carpet stain removal guarantee is not always as straight forward as is sounds. Successful stain removal depends on many factors such as the type of stain, the type of carpet fibre and how old the stain is. Also, what attempts have already been made to remove the stain and what was used. No carpet cleaner can guarantee to remove all stains as some stains are permanent. Permanent stains require the services of a carpet restoration specialist rather than a carpet cleaner. A restoration specialist will be able to advise on the best way to repair your carpet when all else has failed. They may recommend re dying or patching to remove the stain. At Black Gold, we are so confident of our service and results, we can offer a carpet stain removal guarantee for our Melbourne customers. What this means is, that while we do not guarantee we can remove every stain, every time, we do guarantee to give you the best advice and service possible.

In some instances It is not possible to remove a stain completely. Especially, when the stain has been left for a long time or been treated with generic cleaning products and detergents. Some of these over the counter stain removers actually bleach the carpet rather than remove the stain. Bleach is not a stain, and cannot be removed by carpet cleaning. We will, however, discuss this with you before cleaning.