We usually are successful in the removal of stains such as blood, wine, urine, coffee, ink, soft drink, rust, etc. when we are the first ones to treat the stain. These types of stains do require specialised stain treatments and therefore, there is an additional charge. We will always inspect these types of stains and discuss with you the cost and expected outcome before we proceed. If we indicate that we can remove the stain, however fail to do so, then we do not charge you. Simply put – stain not removed as promised = no fee. This is our carpet stain removal guarantee and our promise to you.
If carpet is heavily soiled then we do not recommend dry cleaning. Instead we add an extra step to the steam cleaning process and use rotary agitation to loosen the dirt. We do charge an additional fee, for heavily soiled carpets.
More information on bleach can be found in our “how to fix Bleach on Carpet” blog post.