After I spent 3 hours with a Bissel spot cleaner making a pet stain bigger and bigger, Yasser brought in the big guns and the stain was gone in minutes. Can't recommend Black Gold highly enough. Thank you so much for saving my marriage!
Yasser came on time and thoroughly cleaned our new (2nd hand) couch. He was very professional and friendly. The couch came up looking like new, and I'd definitely recommend Yasser and his business. Easy to book via email, and Yasser was available very promptly. A great service all round!
Chose black gold carpet after research online and seeing many positive feedback. I can now vouch for them.Not the lowest rate available but definitely met all my expectation; from initial engagement to the service level.Reached out on Saturday and was surprise to obtain a quote within 2 hours. I did read the T&C's to understand how sofa seats are measure so no issues at all. Open, transparent pricing with no surprise cost. Email exchange from Therese was prompt and precise. Therese also managed to fit me in the time slot that I requested with only 4 days notice.On the day, Anjal rang twice to confirm ETA, which I greatly appreciated. Anjal is friendly and very professional as he assess what is required for the couch and rug. His described the caused of stains watthout me giving any info. The couch received a facelift and Anjal also shared tips on how to best maintain the couch moving forward.Overall, very happy and satisfy with BGCC's service.I would recommend anyone.
This company was easy to deal with and spent extra care on removing stains. They called ahead to give approx time of arrival on the day. They cleaned 2 rugs and 2 arm chairs and did a much better job than the last carpet cleaning company I used. 1 carpet had some stains I didn’t think would come out and now they’re hardly noticeable.
Booking was very easy. Anjal arrived earlier than scheduled and called us prior to arrival. We were really happy with the service. Anjal was very nice to teach us how to properly care for the carpet. Highly recommended.
I recently had the pleasure of hiring Black Gold Carpet Cleaners, and they exceeded all my expectations. From start to finish, their service was professional and the results were nothing short of exceptional. If you're looking for a professional and reliable carpet cleaning company, look no further than Black Gold!Additionally, I had to get them to come back and fumigate the carpet to receive our bond back from our rental property and they were able to do this on very short notice.I recommend anyone needing carpet cleaning to give them a call. You won't be disappointed.
Wow!Could not be happier with Yassers service today- I wasn’t sure if one of my rugs was saveable but he made it look brand new- not a mark to be seen!Our light blue suede couches were so grubby from 3 years of tradies clothes, kids spills and coffee spilling but they came up a treat as well.Absolutely recommend!
Yasser was incredibly polite, very thorough and more important, it was a great job. The couch was ten years old and now looks new; the carpet upstairs was almost black with dirt, now new again. Pet stains everywehere. Do not use anyone except Black Gold Carpet Cleaning. You will not regret it. Geoffrey
The Black Gold team are fantastic. Booking with Therese was a breeze with very clear communication and info, and Yasser did an excellent job cleaning and treating 10 year old carpet so it looks and feels like new. He was friendly, knowledgeable and so efficient. I can't recommend them enough.
Absolutely fantastic team and couldn't be happier with results. Therese was very accommodating and went above and beyond to help out with a letter to our realtors advising the carpets had been destroyed by the previous tenants in our rental (cats).Anjal was super friendly and did a great job both times we used Black Gold. Recommend to anyone in the Melbourne area - hands down best service going around.
Yasser arrived with a smile on his face and a ‘can do’ attitude for a bright red nail polish stain that I thought could not be repaired. He was punctual, informative, friendly and professional. I am so happy with the result and I would recommend Yasser’s service to anyone who needs stain removal. Thankyou again!
The team at Black Gold Carpet Cleaning were fantastic. Therese was super helpful and responsive in quoting and getting the job booked in quickly, while Anjal did an amazing job on removing the stain from the carpet. He was very knowledgeable and professional and I highly recommend them. Thanks for a great service 🙂
Yaaser cleaned two carpets and my living room furniture in an hour and they look brand new! There were some pretty heavy stains on my carpet and couch from my pets but they are completely gone. Yasser insisted I have a look at the work he had done to ensure I was happy with the outcome. His price for the clean and stain removal was very reasonable and he was a pleasure to deal with from the moment I called him for a quote. I would highly recommend Yasser and will definitely be using his services in the future.
Yasser is a lovely person and provides an exceptional carpet cleaning service. Yasser steam cleaned my carpets (brilliant job) and then two weeks later I urgently needed him back to remove a huge stain of caramel chocolate ice cream from my sons bedroom floor - and he did it! Amazing result. I cannot recommend him more highly and will absolutely use him every time. Thank Yasser and Therese :))
Yasser was a delight to meet. We had a lovely chat early on about our families - he is a proud family man. I have a very large couch that had many strange stains on it. (Maybe from my Great Dane - slobber!)Yasser had never seen anything like it - maybe a fabric fault? He was extremely thorough and went over the couch and cushions 2-3 times and focused on stains. When he had finished and had put his equipment away, I mentioned that the back of the couch was still looking bad in the sunlight. He brought all his equipment back in and went over it again...without further cost. I know my job was much bigger than he had quoted on due to the strange fabric. I offered to pay more $ but Yasser refused. I thought this was very respectful and good business for the future as I will only use Yasser for all my cleaning jobs. A wonderful service and man.
I have just moved to Melbourne and needed some help with my new place. Yasser and Raj went above and beyond to accommodate the booking at short notice and then deal with a difficult building for access. The job done was meticulous and thorough. I also got some very good advice about my carpets and also the main issue that I was having (previous tenant’s pet hair). My carpets are now looking fantastic and I can complete the move-in on time. I couldn’t recommend Black Gold more highly. Thank you Yasser and Raj for a great job and also for such wonderful customer service.
Definitely would recommend these guys for any upholstery cleaning needs.Therese was super amazing, responsive and accommodating to our last minute request for carpet cleaning and sofa cleaning. Nothing is ever too hard for them.Yasser was professional, he even took care of our wall corners and made sure they're all protected and not damaged by any of carpet steaming equipments.We then asked them to come back and clean our couch with long-standing serious stains (read: toddler's gifts!!), and they miraculously managed to remove most of them! One super happy customer here 🙂
I had dropped my strawberry smoothie over my white couch!🙁I came across Black Gold Cleaning by luck on the net.Spoke to Yasser and organised a time. A member of Yasser’s team, Angal arrived spot on time.My couch is spotless and Angal also cleaned a few other marks for me.I cannot praise this company enough.Excellent service, Angal spoke highly of his boss and the company, which was lovely.Shall certainly be using this company again and recommend to fellow Unit owners and friends.Many thanks Yasser and Angal.
Yasser and the team are now my number one go-to for carpet cleaning. Organising an appointment was quick and easy, and the service is friendly and honest. I've been renting for years, and I would urge everyone to give these guys a go if you've got a rental exit or even a stain that you think is permanent. I had an issue with fake tanner on cream carpet, and the result is better than anyone could have believed! Thank you so much BGCC!
Wish I could give more stars! Thank you Yasser for the incredible job you did on our very very dirty couch (from allowing our dog to sleep on it) and rug and brining them both back to life! Services was impeccable, Yasser was so friendly and had lots of good advice to share with us for upkeep. The price was really fair and agreed upon before the job was done so no surprises and as I said just an incredible job, our couch and rug both look better than new! We're getting Yasser back to do our carpets in the New Year 🙂 Thank you!
Black and Gold is an excellent carpet and upholstery cleaning business! Yasser was on time, friendly, competitively priced and super clean. The results on our old rental carpet and on our precious mid century furniture were amazing. Will definitely be using him again!
Black Gold Carpet Cleaning is the best carpet cleaning provider I have ever used. Yasser was extremely accomodating, professional, diligent and meticulous. Even on low quality rental carpet and two young kids, he did an amazing job refreshing my carpet. I will never use anyone else. Thank you Yasser and Therese!
Fantastic service from start to finish. Had end of lease carpet cleaning done with Black Gold. Was very straight forward to organise, they were early to the appointment, very polite, happy to explain the whole process to me and did an excellent job - very happy with the result. Thank you.
Yasser and Therese have provided us with a great service, from my initial enquiry, they followed up on any questions, to booking in a time and being prompt with their service. The carpets look amazingly clean and Yasser was able to remove some pretty tuff stains. Even my husband was impressed. I can highly recommend this company to anyone.
I got in touch with Black Gold Carpet Cleaning was hoping they were able to help me with a stain, sadly due to the nature of the stain they were unable to do so. Despite so, Therese still communicated professionally and provided recommendations to help with my need and gave me advice. I really appreciate your help and look forward to utilising your service. Thank you
Exceptional performance from an outstanding company. Black Gold Carpet Cleaning know their stuff and from start to finish provided me excellent customer service. If you need carpet services, they should be your first and only stop. Both Therese and Raj were knowledgeable and had excellent communication.
Yasser was very accommodating and fit us in the weekend after Christmas! We appreciated that he let us know in advance if he was going to be a bit late. He was professional and got the job done in half an hour and our landlord was very happy with the job. Would use his services again!
Yasser from Black Gold does a fantastic job cleaning my carpets. My carpets are old but he manages to get them looking beautiful every time he cleans. He is both fast, efficient and professional and a pleasure to deal with. He is twice as good and half the price of anyone I had used before I found him.
Yasser did an amazing job of cleaning a large bloodstain after my mother's fall that we thought would never come out! Thank you so much, carpet looks good as new in such a short time! Very professional and great value.
If I could give them 10 stars I would! These guys were amazing in every aspect. Speedy responses when requesting a quote and booking in a time. Arrived on time and performed the cleaning in a timely manner. Super friendly and professional & as a bonus were advised of how best to care for the carpet and couch fabric from now on also to best avoid lingering stains! Could not recommend these guys highly enough- they should be everyone's go-to for carpet and upholstery cleaning needs! Thank you, thank you, thank you, when I thought the stains were at a point of no return after many cleaning attempts, our carpet and couch are like new again!
I was so delighted to encounter Yasser today who did the most spectacular job in bringing the condition of my couch back to sparkling new!! I had a disappointing result a couple of days earlier with another company who charged way more and made no discernible difference after the clean was complete. I had very low expectations so was particularly thrilled with the efforts Yasser took to ensure an amazing outcome - highly recommend!
Had the carpet done in lounge and 2 mats done, hadnt been done for 3 years, was looking dull and definately discoloured in walkway areas. Yasser brought all back to life, very friendly and professional, even did my hallway for free! Highly recommend, will definitely be calling again to do my car seats. The products used are antibacterial, takes care of dust mites etc, leaves carpets smelling and looking amazing! After a quick chat Yasser mentioned people sometimes complain that he is late (only by about 15 mins), and he does call prior and apologises - he takes absolute pride in his work, and ensures the customer is happy before leaving, It is absolutely worth the wait for someone who offers top notch service and quality, all good things take time! Thanks again Yasser!
Yasser from Black and Gold Carpet Cleaning did a fantastic job of some very grubby stairs and bedrooms. He was so friendly and informative, punctual and very well priced! I would highly recommend Yasser's services and would not hesitate to use Black and Gold again!
Really very very good. Fantastic at dealing with puppy accidents, knowledgeable and effective when it comes to stain removal and a pleasure to deal with. Reasonable prices and you can pay with a card without fuss. They’ve helped me out several times and I highly recommend them. A tip- don’t try and tackle a stain as soon as it happens, call them before you trash your carpet with vanish or similar!
Raj attended and spent time explaining the process and what results to expect for steam cleaning some velvet chairs from 1970. Brilliant result. Gave after care instructions to reduce need for steam cleaning too often. Also advised against cleaning a bedhead due to possible damage to fine linen. Impressed with this approach of not looking for extra work but wanting a great outcome. Would definitely use this company again.
Raj was so lovely and patient with our horrible hot water (or lack there of). He was also very fast and helped me move the heavy table. I have tried several carpet cleaners in the SE and Raj was by far the easiest to deal with, organised and friendly. Yasser (owner) was so quick to respond to my booking request that I made last minute and on a sunday after the other company left me high and dry 2 days before a rental inspection . Will be a returning custom. Thanks Raj and Yassar.
Amazing service and results! I was so worried that the stains left in the carpet from my previous tenants and odour wouldn't come out of the carpet, however Yasser was able to explain the process and show me the difference his cleaning services were able to make! Extremely happy with the results and the professionalism.My 10 year old carpet is looking almost brand new! Will definitely be contacting him next time too!
Pretty pleased with this service! Yasser was very responsive and gave me what I would deem to be a competitive, fair and transparent quote. On the day, the cleaner turned up and did a decent job!There were a few small spots left in the carpet and he could have spent a little more time for a more detailed finish but overall was quite pleased with the outcome.Thank you 🙂
I had another company - Aladdin Carpet Cleaning cancel on me 20 minutes before they were scheduled. I rang Black Gold Carpet Cleaning and the lady on the phone was absolutely helpful even though she sounded like she was busy and I called early in the morning. She had an appointment scheduled that afternoon for me within seconds. The cleaning guy Raj came out that afternoon and both the carpeted areas in 10 minutes and did a thorough and fantastic job. Had a few stains I thought wouldn't be able to be removed and he got rid of them quick! Raj is a great cleaner - ask for him by name!
Yasser is wonderful to deal with. Phone call to confirm the night before. Phone call when on the way. Such a great job. My rug and couch look like new after 10 years. No chemicals used and I am still in awe of how clean he got them! Wonderful service and just a pleasure to deal with. You can’t go wrong. Very professional and such a total gent! Highly recommended to anyone.
My carpets and and 2 couches were cleaned by Yasser 2 weeks ago. Our carpet in our family room had a a very large stain which i had worked on myself on and off for 18 months. Its now gone, really gone. Thankyou Yasser very much, it was a brilliant effort. My carpets, mats, and couches came up beyond expectation. A very professional service.
Fantastic job by Yasser. He responded very quickly to my enquiry about my stain on the carpet and fixed it the next day. No stain! I had him return to do my couches and they look so much better. Next are our carpets. Thank you Yasser. I highly recommend Black Gold Carpet Cleaning.
We highly recommend Yasser and Black Gold Carpet Cleaning. I called Yasser on a Sunday and he replied immediately to help with my stain...he was there the next day and fixed it beautifully. No stain! He did such a good job that I asked him to come back to do my couches. Next job for him is all our bedroom carpets. Thank you Yasser, you did a fantastic job. Sophie, Malvern
I have WHITE carpet and in the past I had several unsuccessful carpet cleaning experiences. Then I found Black Gold Carpet Cleaning and Raj, and I am absolutely delighted with the service, the professional approach and, most of all, the amazing job he has done keeping my carpets immaculate. I have a small dog who has created all kinds of stains but nothing has daunted Raj. He has been to my place three times now, and after I let him know what the stains are he explains what he is going to do and then goes to work. He has just left my place and once again I have immaculately clean, soft, white, fluffy carpets. Thank you Raj......
What great value for such excellent service! I was happy the technician was very thorough with pre-treating of pet stains from my small dog before thoroughly steam cleaning, took time to do a great job, so when finished the carpet looked as good as new. Also gave handy advice on how to spot clean, he certain knows a lot about carpets. Will definitely use again and recommend to friends.Thanks, Beata