Offering a carpet stain removal guarantee is not always as straight forward as is sounds. Successful stain removal depends on many factors such as the type of stain, the type of carpet fibre and how old the stain is. Also, what attempts have already been made to remove the stain and what was used. No carpet cleaner can guarantee to remove all stains as some stains are permanent. Permanent stains require the services of a carpet restoration specialist rather than a carpet cleaner. A restoration specialist will be able to advise on the best way to repair your carpet when all else has failed. They may recommend re dying or patching to remove the stain.
At Black Gold, we are so confident of our service and results, we can offer a carpet stain removal guarantee for our Melbourne customers. What this means is, that while we do not guarantee we can remove every stain, every time, we do guarantee to give you the best advice and service possible.
Our Guarantee To you
We usually are successful in the removal of stains such as blood, wine, urine, coffee, ink, soft drink, rust, etc. when we are the first ones to treat the stain. These types of stains do require specialised stain treatments and therefore, there is an additional charge. We will always inspect these types of stains and discuss with you the cost and expected outcome before we proceed. If we indicate that we can remove the stain, however fail to do so, then we do not charge you. Simply put – stain not removed as promised = no fee. This is our carpet stain removal guarantee and our promise to you.
We do not charge extra to remove spots and marks left by everyday foot traffic and most clear liquid spills. Usually these marks will come off with standard steam cleaning.
If carpet is heavily soiled then we do not recommend dry cleaning. Instead we add an extra step to the steam cleaning process and use rotary agitation to loosen the dirt. We do charge an additional fee, for heavily soiled carpets.
Complete Stain Removal?
In some instances It is not possible to remove a stain completely. Especially, when the stain has been left for a long time or been treated with generic cleaning products and detergents. Some of these over the counter stain removers actually bleach the carpet rather than remove the stain. Bleach is not a stain, and cannot be removed by carpet cleaning. We will, however, discuss this with you before cleaning. Please note, once stain removal has been attempted by yourself or another carpet cleaner, we cannot guarantee removal or predict the end result.