We run a fleet of over 60 buses and coaches, and Yasser from Black Gold Carpet Cleaning has cleaned our vehicles for the last year and a half. Because we are a commercial operation, we require a high level of service and a lot of flexibility. Yasser always comes up trumps! Our bus carpets have a hard life with school children and adults trampling dirt through them, but once Yasser gets to them they look like they are new again. Yasser is easy to deal with, always turns up on time as promised, works hard to get the job done and importantly works around our needs. I would not hesitate to recommend Black Gold to any private individual (yes – he cleans my house too!) or company that is looking to build a relationship with someone they can trust to provide them with a quality service at a fair price.
Andrew McAleer, General Manager, Nuline Charter
Yasser from Black Gold Carpet cleaning saved my carpet that was only a few years old. I came home to notice bright red stains, which in turn turned out to be from a lipstick crayon. I panicked when I saw it, so tried to get it off myself, and made it worse. I then called Yasser (it was a Saturday at 3pm), and he made time to come to my house the next morning on a Sunday to get the stains out. This was so impressive to me, and he backed it up by getting the stains out, even the ones I had ruined myself. I highly recommend Yasser, and will be using his services again to steam clean our carpets or for any stains going forward.. He is professional, pleasant to deal with and honest. Illona, Windsor, Vic
Fantastic carpet cleaning. Yasser has great communication as well as his sense of humour. His wife is a wonderful backup to his business. A great team. The Real Estate P.M. was very pleased with the job too! Thanks Yasser. Regards Maree
Maree, Glen Huntly, Vic
I had a mysterious stain on my carpet that normal carpet cleaners couldn’t remove… Which distressed me a lot! I was in the process of moving out of my apartment and the stain could have made me lose my bond. But, with the expertise and professional service provided by Yasser at Black Gold Carpet Cleaning it was cleaned and my bond was safe! He also said he wouldn’t charge me if he couldn’t remove the stain. I was left feeling really confident in his abilities and in the honest nature of this business. He said he loves a challenge and anyone this passionate about their business is worth their weight in gold… Even if they only charge small fees. It cost me $150 to save my $1900 bond. 🙂
Frances, Richmond, Vic
“Yassar and Therese from Black Gold Carpet Cleaning went above and beyond to make sure our end of lease rental carpet was as good as new. Yassar went out of his way to fit in with our tight schedule and was very professional and kind. We will be recommending him to everyone. We’re so pleased we chose Black Gold. Thanks Yasser and Therese! A++++++++++”
It is very rare that you come across the type of service that I had received from Black Gold Carpet Cleaning. I had contacted Therese and Yassar after the dog that I was taking care of had made numerous accidents throughout the owners carpets. Hearing the stress I was in,Therese organised a booking the next day,and provided me with helpful advise on what I could do in the interim. When Yassar arrived the next morning,he was extremely friendly,courteous and did a wonderful job at removing the stains and odours. The rug looks brand new and you could never guess where the dog left his marks in the carpet. Thank you Yassar & Therese for providing such a prompt,professional and honest service – It was wonderful to deal with people who are genuine and passionate about helping others and providing great service!
In a time where fantastic customer service is hard to come by, the services of Yasser and Black Gold Carpet Cleaning were very much appreciated. Yasser provides an exceptional service which includes not only a professional and polite approach, but is extremely friendly. The price was very competitive and the carpets were left cleaner than expected. Yasser’s main interest is in satisfying the customer and this is evident in his passion for his business and his delivery of customer service. I was very impressed with this service and would absolutely recommend this company to anyone who asked, I will certainly be using this service for as long as it is available to me
Hayley, Richmond, Vic
“Yasser from Black and Gold came to my house to steam clean and Scotchguard my couches. He was absolutely thorough and so pleasant and lovely. The couches look absolutely brand new and already my friends are asking for his number to get their own couches done. In addition to the outstanding quality and friendliness, the price was far more reasonable than the other companies I called. I couldn’t be happier! I’ll be seeing Yasser ever year like clockwork from now on. Thanks so much!”
Isabelle, Balaclava, Vic
I had Yasser attend yesterday he did a magnificent job and he attended on time it was a real pleasure dealing with him as he friendly and trustworthy. Dealing with Therese over the phone was great also nothing was to much trouble and was friendly to deal with good old fashioned customer service. I have already recommended their services to friends of mine. Will use again in 6 months.
Costas, Hawthorn East
I had my carpets cleaned today by Yasser. He was prompt, and very pleasant to deal with. I booked my cleaning online giving them options for days and times. They emailed me once and called me again to confirm my booking. I haven’t had my carpets cleaned in a while, and the water was black when Yasser finished. I would be happy to use Black Gold Carpet cleaning again and I would refer them to anyone.
Mina, Doncaster, Vic
I was so very, very happy with the customer service and cleaning of my carpet today that I thought it deserved a review. Exceptional! not just good. Regarding the initial booking I was asked to complete a very simple and short form online – a great way to streamline paperwork for a smaller business. Also as another thought, as this is a small business allow enough lead time to book a job in ie not 3 days time! In summary – I’m definitely happy with this company and will recommend to family and friends 🙂
Lucy, Elwood, Vic
Such a great job, even the dinning chairs came up like new, I am so happy to recommend Yasser not only a great job but a smile that lights up the room. Therese, (Yasser’s wife) was lovely on the phone as well, Thank you both.
Annette, South Yarra, Vic
Black Gold Carpet Cleaning is without question an excellent carpet cleaning business. Yasser arrived on time, explained everything clearly and set about cleaning the carpets efficiently and without delay. The results were remarkable. We have pets and the carpets & rugs looked great. They dried quickly and felt great underfoot. Yasser is a gentleman and we shall certainly call on him again. Cheers mate! We’ve passed your card on to our friends too
Jan, Officer, Vic
We were very happy with the carpet cleaning. Certainly much better than the other cleaner we used 6 months ago, We will definitely be calling next time we need cleaning and I will also be sure to recommend your company to anyone I know who requires carpet cleaning.
Melissa, Ringwood East