Yasser from Black Gold Carpet cleaning saved my carpet that was only a few years old. I came home to notice bright red stains, which in turn turned out to be from a lipstick crayon. I panicked when I saw it, so tried to get it off myself, and made it worse. I then called Yasser (it was a Saturday at 3pm), and he made time to come to my house the next morning on a Sunday to get the stains out. This was so impressive to me, and he backed it up by getting the stains out, even the ones I had ruined myself. I highly recommend Yasser, and will be using his services again to steam clean our carpets or for any stains going forward.. He is professional, pleasant to deal with and honest.