Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.
A picture paints a thousand words….but so can a review!
This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;
“Extremely professional & very passionate about his work.My carpets had plenty of stains, marks, rust, chewing gumand they got removed. He will try everything to remove marks& stains. These stains were not removed by 2 carpet cleaning
companies before him.” Deepak Verma
If at first you don’t succeed….
Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice! The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad! He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help. Luckily for Deepak, he found Black Gold Carpet Cleaning and called me.
I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it. There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet. All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly. Wool carpets require a different amount of water pressure (PSI) than synthetic carpets. By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.
Quality is not an act…it’s a habit
What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss. I will turn up at the appointed time and you will have one less thing to worry about. Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.
Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;
- Qualifications or training
- How long they have been in business
- If they offer a guarantee
- what equipment and products they use
- Do they have insurance
A Professional carpet cleaner will ask you some questions too such as;
- How many rooms do you have / what is the approximate area?
- What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
- What type of fibre is the carpet (wool, synthetic, blended, etc.)
- How long since the carpet has been cleaned
- Is the property furnished or empty
If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactics) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote.